Towers in the mist

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Unlike most Americans, my TV and I have never been that good friends. I hated broadcast TV and was even less fond of cable. I always ended up watching a DVD. Truthfully most nights I just did not have time to sit for hours in front of the TV.

After 9/11, I now watch TV. I, the guy who never watched news, now watch news every morning religiously. If I do not see dead people, a bombing in an embassy, a fire in a nightclub, a failed election in a third world country my whole day is thrown off kilter. News media has bred the need for disaster into our souls so in this sense our perpetual state of catastrophe is a self-fulfilling one. It is not because the world is coming to an end, it is not because anything getting worse than it was before, it is just that our definition of being alive includes a healthy appetite for mishaps, losses, missed chances, and even the demise of others.

To this day whenever there is a documentary on 9/11, I can’t watch anything else. I have to see those towers come down one by one, one more time, as if I was not there; right there twenty blocks away, smelling the fumes, feelings the rush of air as they came down. As I cried for no apparent reason that day all through the event and the rest of the day, I tear up still today when I see images of the event.

When one experiences something this traumatic, the logical course of action would be to get away from the event, and all references to it. This is done for one's own sanity's sake and not because of disrespect to people who died. I could not do this. I reveled in the pain; a pain that really was not mine to be had. I knew no one from the towers, no one I knew really was harmed by the event. So why was I grieving the loss of something that had nothing to do with my life?

For several months after that day, I watched the TV non-stop. I watched the coverage of the event consume all daytime, nighttime, prime time, downtime TV time. I watched on as other shows started to return slowly claiming to be less humorous than before. I watched as comedians could once again make wisecrack jokes on TV, I watched as humor struggled, I watched as I tried to laugh. Then slowly the images of the towers started to disappear. They first disappeared slowly from TV broadcast. Then the signs around town started changing. Subway adds and billboards were the first to defect. Then magazines stopped printing glorious pictures of them. TV shows that even gave a glimpse of the towers were edited to surgically remove any reference to them. New films being released were delayed so that the twins' absence would not be reminded to unsuspecting New Yorkers.

What were we trying to forget? The towers? How great our life was when they were around? How miserable we are now in the aftermath of it all? Or how badly we were hit after all these years, after all these years we thought we were invincible? All of the above perhaps, perhaps none at all.

Like many people, I did not care for these two extremely ugly buildings until they were gone. Until that day, any midtown building could be the joy of my day and perhaps the love of my life. Any building that had a fancy crown, a gilded lobby, any building with a 306 million price tag could be the smile on my face.

I did not realize I liked the World Trade Center until it was gone; erased permanently from the spot it scarred with its footprint. Now in its absence, I craved its ugly existence --much like a kid missing an emotionally abusive mother once she's gone.

Our client takes a hit

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WTC on September 19 2001
When the World Trade Center towers fell, they naturally fell onto other things. If this event took place in any other place, they would fall onto perhaps small buildings, or even just greenery. Well the location being Manhattan did not help. The towers fell onto other towers causing much damage to their surrounding. The south tower fell towards the Banker's Trust building that was currently occupied by the Deutsche Bank.

Deutsche Bank was the client of our current project at work. Within minutes all the critical systems of the bank went down and several systems remained down for several weeks. It turns out DB did not have any backup systems or they too were damaged during the attack. The scale of the event was apparent to all of us in New York City but looking at this incident from a German Bank's perspective, the lack of preparation could not be excused. Needless to say the big Bosses were quick to send a few of the administrators in NY to the firing squad pretty fast.


Banker's Trust after 9/11
This bout of drama that ensued within the walls of the makeshift offices of the DB NYC now located in Jersey City was probably just the top of the iceberg. When you're a financial services company and your critical services go and stay down for several weeks, it is pretty hard to explain the situation to your clients.

All of the bandwidth of DB NY was overnight redirected to bringing back the system. Of course no one cared about the training software Sapient was designing for them. Sapient team took three days off after 9/11 but then the next Monday we were back at work --with nothing to do. The client was scheduled to deliver us the content that would go into the training software and they were nowhere near ready. What was worse is they could not give us an ETA for the completion of the content. My team was sitting on their hands. At first it was a good thing after our hectic pace in the last few months. Then it got old and we started overanalyzing everything. I can not tell you how many redundant meetings I sat in during this time. We were all going through something and my cooperation was necessary so I played along.

During this three-week hiatus, I engaged in my own form of therapy. On one side I was building towers with the huge stash of LEGO blocks we had in the office, on the other I started writing some code to create automated templates for some of the presentations we were preparing. I was just coding away, I had no development plans and definitely no intentions to use this code in the client project.

I have a bad habit of showing my code to my producers often. This is a remnant of my childhood days; I have always been hungry for attention and approval. This little pet project was no different; I frequently showed it to my producer, Courtney. She was very impressed with it and encouraged me to keep working on it.

The more I worked on it, the more it seemed we could use this code to win some of the time lost once we receive the content. I do not blame any of us really but at some point we went insane and showed my work to the client. The client loved it, and said: "Yes, now you have delivered, this is the scalable solution we have been asking for since the beginning of this engagement."

While I thought to myself that this development was sure to bring me the kind of recognition I have been craving in this office, a storm was already brewing.

Once the client asked for this change, a quick meeting was held with them to renegotiate the price tag since we were now giving them more than we had originally promised. The client agreed to pay us $50k in addition to the original project bid for what we called the "Blackbox".

Blackbox, while sounding quite fancy, was actually a template implemented in Flash 4.0 that had within it a bunch of dynamic text fields and capability to load external graphics. It enabled relatively untrained users to create PowerPoint like presentations within the visual design Sapient had designed for Deutsche Bank's training presentations.

I went to work on the code, to make it more stable, and add the finishing touches to it. I thought I was pretty close to finishing it when without a warning a committee of directors from an unseen location within the company descended on our team and particularly on me. They called the whole process a "project review" and my bit of it a "code review". The idea sounded great except we were under extremely tight deadlines that had already been stretched to the limit.

The directors asked for all this documentation about the Blackbox, that as you guessed it, did not exist. I had to write the documentation in no time; luckily I got some serious help from a fellow coder.

Then I was asked to provide copies of my source code. The directors of technology looked at my code and made recommendations. As I said I am sure the intentions were well placed but these people had never programmed in Flash and did not know anything about it. During our review meetings, I had to answer a bunch of ridiculous questions.

When the dust settled, I finally understood what had just happened. Instead of being praised for spending my personal time in addition to office time to write a piece of code that literally saved a doomed project, I was blamed with a whole bunch of nonsense such as my code's inability to scale up and talk to databases in the future. The list of things I did wrong seemed to keep going and going. Perhaps some of this was my own fault, I was somewhat internalizing some of the angst that was around me. Maybe these people did not really blame me all that much, maybe they did. Sometimes one needs the equivalent of a Greek chorus to tell what the final verdict is because most of the time life never really does.

All I know is, I did not get a bonus that quarter and Sapient got its extra $50K from DB. The project was a success, and DB actually loved the Blackbox. This success story created a whole new set of demos and more work for us from DB.

Just when we thought we had a long trail of projects ahead of us, Sapient made a drastic move and laid off 40% of its New York Office. Times were sure changing, the invincible architects of the new economy were now out on the street, still tipsy from their large severances but when no one was looking fear laid in one corner of their eyes like a dusty old curtain.

I was laid off too, along with the other fifteen people Sapient moved from Austin to New York less than twelve months ago. The severance was nice but not nice enough considering I had eight months of unemployment to look forward to.

I have a nutrituionist!

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It's been a couple of months since 9/11 and I still do not quite feel right. I don't know what the exact problem is. I feel exhausted, weak and unable to pull myself out of bed in the mornings. I am missing at least one day of the workweek and I feel real bad about it. What compounds my feelings of guilt is the fact that the people at work are not really saying much about it at all. If I did not know better I would conclude that no one notices that I am almost never at work on Thursdays and/or Fridays.

I have no substance abuse problems; I do not drink, I do not smoke, I have never used drugs recreationally, I don't binge eat; I don't go for days without sleep. I have a regular schedule, I get exercise, and I also watch what I eat. After this entire set of precautions, why then do I feel so horrible? I am 27 I feel 50. My energy levels keep fluctuating, some days I am crazy and bouncing off the walls, others I might as well die and be put underground. My migraines are hitting me almost every other day with increasing intensity. I have recently even started seeing colors during my migraines. I have been told that seeing visual artifacts is the sign of a severe migraine.

The strange thing is back in Austin I did not even have so much as a headache. Ever since I moved to NYC, migraines have greeted me like a welcome bandwagon and have never left my side to this day. After another Thursday away from work, I came in on Friday morning. I was on a mission. I was going to fix this migraine and fatigue thing once and for all. So I started searching the web. As usual there were the miracle cures, the unheard of diseases, and several questionnaires that conclude that you're bipolar even before you begin answering the questions. After a few hours of searching something caught my eye on our intranet page: An advertisement for nutritional counseling. The ad listed all of the symptoms I was suffering from and offered one free trial session. I felt I had nothing to lose; plus because this advertisement was on our company site, I thought my company was somewhat endorsing this person.

I sent an e-mail to the given address detailing some of my symptoms and what I am planning to get out of the consulting sessions. I received a prompt reply the next day. When I called the number in the e-mail, a very soft-spoken person answered. Her name was Sohyoung and although she did not have an official degree she was taking well-being counseling classes. The credentials were on the weak side but just like any other New Yorker I was lured by the free offerings --the free session. We agreed to meet that Saturday at her building on the Upper East Side.

I took the subway, the 4-5-6 (the JLo Line as my cousin and I called it) line up to Upper East Side. I took an express train that got me to her station within 3 stops. This is very convenient I thought to myself. I got off the train and when I exited the station it felt like I had been transported to a completely different part of the country. I assumed 14th street's unending buzzing action to be the norm for NYC. Whenever I traveled to these northern neighborhoods, the calm of the street always hit me when I climbed up the subway station steps. Sohyoung's neighborhood was beautiful, but not glitzy. This was where the normal people lived on the Upper East Side; it was a mix of tall high-rise building with 30-40 storey condos and shorter 4-5 storey buildings of old New York City.

Sohyoung greeted me at her building's entrance hall. They had a security desk with three attendants and everything. I don't want to sound like I have never seen a residential building with porters before but still this was more impressive than I expected.

She was an average height lady of Asian origin. I could not tell for sure which part of the world she was from. She was cute, and endearing; definitely one of those people you just warm up to right away although you know nothing about them. We went upstairs to this very nice lounge area at the top floor of her building. There was a gym next to the area we sat but there was no one there. I thought to myself, if I had 24-hour access to a nice gym like this I would be using it and it would not sit there empty.

The conversation mostly ranged from question answer to just darn right confessions of a new economy child. I gave her as much information as possible about my lifestyle, my eating, sleeping habits and my work situation. Although throughout this time she asked occasional questions and mostly listened, she was already doing a lot of good to me. I was finally getting a lot of things off of my chest. At the end of the hour, she wrapped up the conversation and offered me a seated massage.

While this was a very nice offering, as weird as I am about human touch from strangers, I did not quite know how to respond to the offer. It seemed at the time, it would be rude to say no, so I said yes. The massage was amazing, partially because I do not let anyone touch me for so long in the first place. I was getting warm and flushed, and I could feel underneath my clothes my skin was sweating like crazy in response to Sohyoung's massage. She definitely knew how to give a great massage.

I hate to say this but the massage was the final dealmaker for me. So I signed the dotted line for 6 months of sessions, 4 sessions per month totaling up to $600. I would pay her monthly but if we skipped a session, I would not lose it as long as I gave her advance notice.

So we began working through the rubble trying to patch my nutrition and my soul. The second work area came as a surprise to me. Sohyoung was not only counseling me on nutrition but she was more than willing if not more interested in hearing me talk about my life, my ordeals with my family, my relationship, my background. At times she would be so engrossed at my monologue that two hours would go by and we would still be sitting there. She was very helpful because she was a very good listener and that's what I needed at the time: someone who would listen to me and not judge me, at least not openly.

On the nutrition front, she added several leafy green vegetables to my diet, helped me increase my water intake, and banned all diet sodas out of my diet. Believe it or not, her recommendations seemed to be helping. My migraines were becoming weaker and far apart and I felt more energetic than usual. I am sure the tweaks in my nutrition were helpful but I cannot help but believe that I mostly benefited from the heart-to-heart conversations that helped me shed the bile that had been building inside me ever since I moved to NYC.

Here I was becoming a true New Yorker, unable to find any dedicated friends who can listen to me babble for 3 hours about quite unsubstantial matters, I rented my own friend who would listen to me no matter what. Perhaps it was true, in NYC you could get anything you wanted / needed if you knew where to get it from and how much to pay for it.

Sohyoung and I met all spring, even after my layoff. After the layoff she proved to be an invaluable source of comfort and wisdom. As the summer months progressed, while I enjoyed our weekly conversations, I had started to feel a little strange about paying for them. So my pocketbook was finally catching up with my emotional side. I was not planning to renew our engagement once the first six months were over but our sessions had to stop before then.

She traveled to Korea in mid-summer and mysteriously never came back. She sent me a cryptic message about how she had discovered in Seoul that she had a medical problem and she intended to stay there until it was completely cured. We exchanged a few e-mails after that but I never heard from her again after I moved back to Austin Texas.